Draft for professional review
These policies have not yet been reviewed by a lawyer or a chartered accountant. They are published as drafts so that learners and parents can read them before launch.
Policy
Grievance and appeals
How to complain, who reads it, and what you get back.
[01] Raising a grievance
A grievance may be raised in writing to the academic lead, or to the admissions mailbox if the grievance concerns admissions.
A grievance about an assessment decision is handled as an appeal under the admissions and selection policy.
[02] How it is handled
Every grievance is acknowledged in writing within three working days.
It is reviewed by a person who was not involved in the original decision or event.
The outcome is written down, with the reason, and sent to the person who raised it.
[03] Escalation
If the outcome is not accepted, the grievance may be escalated once, in writing, to the managing partner of SETHUPATHI TECHNOLOGIES LLP.