Draft for professional review
These policies have not yet been reviewed by a lawyer or a chartered accountant. They are published as drafts so that learners and parents can read them before launch.
Policy
Refund and withdrawal
What happens to a fee if a learner withdraws, and on what terms.
[01] Current state
No programme fee has been set. Until a fee and these terms are published, no money is collected and no refund obligation arises.
[02] Terms that will apply once a fee is set
The fee amount, what it covers, what it excludes, and the instalment dates are published before the first instalment is due.
The refund terms, including the notice period and the share returned, are published in full at the same time.
No application fee, processing fee or deposit is charged before a place is offered and accepted.
A refund is paid to the account the fee was paid from, within a stated number of working days.
[03] Withdrawal by the learner
A learner may withdraw in writing at any time.
The share of the fee returned depends on the point of withdrawal, using the published schedule, and is not negotiated case by case.
Where the published schedule returns nothing, that is stated plainly before the fee is paid, not afterwards.